Longhirst Hall - Customer Survey Form

Longhirst Hall strives to ensure that it meets all your requirements, is as pleasant and comfortable as possible and good value for money. To help us achieve this, we would be grateful if you could take a few moments to complete our survey form.

There are four aspects to this form, asking you to rate your level of satisfaction on each aspect, on a scale of 1 to 10. If there is anything you would like to tell us in addition, please add this in the space provided for comments. We collect this information and use it to constantly improve our service to you.

We strive to reach a minimum of 80% in each aspect.

Thank you for your attention on this matter and we look forward to discovering your survey response.

CUSTOMER SURVEY FORM  * denotes required field

• For ratings, please respond by selecting the button under your chosen answer
• Where a scale of 1 to 10 is offered, 1=low and 10=high
• For open questions, please enter your response in full text as necessary

Survey Type

Conference Customer Leisure Customer

Customer Details

Name: * Job Title: Company: * Address:     City/Town: County: Postcode: Telephone: * Email address: * Dates of Visit: * - DD/MM/YYYY Conferencing Please complete if you are Conference Customer Conference Name: Conference Room:

Rating for Longhirst Experience

1-3 4-7 8-10 How satisfied were you with the following aspects?   Dis-satisfied Neither satisfied nor dis-satisifed Satisfied Standard of Conference Accommodation N/A 1 2 3 4 5 6 7 8 9 10 Cleanliness of Conference Room: Sufficient space for needs: Standard of facilities: Bedrooms - Residential Delegates: Equipment N/A 1 2 3 4 5 6 7 8 9 10 Correct equipment supplied to specification: Equipment in good working order: Refreshments N/A 1 2 3 4 5 6 7 8 9 10 Quality of meals provided: Selection of drinks and snacks available: Quality of drinks and snacks: Comfort of the rest area: Overall N/A 1 2 3 4 5 6 7 8 9 10 Quality of the Venue: Service from Staff: Value for Money:

Comments on Longhirst Hall

How did you find out about Longhirst Hall: Have taken courses in the past Internet search Magazine/Brochure Previous visit Radio advertisment Received an email from company Referred by a colleague Saw company booth at a trade show Word-of-mouth Would you visit Longhirst Hall again: Yes No

If there are any comments you would like to make on any subject, please enter them here:

Acceptance of Communications & Data Protection

From time to time, we may wish to contact you with offers and promotional material. Do you wish to receive such information: Yes No * We will never pass on your details to third parties.